Shipping & Returns
Where we ship
EPIK Drinks currently ships within British Columbia only.
We're a young company and we'd rather do one province properly than several badly. Washington State is next — join the waitlist and we'll let you know the moment we're there.
If you're outside BC, we're sorry. We'd genuinely rather tell you now than take your order and disappoint you later.
Rates
| Order value | Shipping |
|---|---|
| Under $75 | $12.00 flat |
| $75 and over | Free |
Rates are for standard ground delivery within British Columbia.
Processing and delivery
Orders are packed within 1–2 business days, Monday to Friday, excluding statutory holidays. Delivery typically takes 2–5 business days depending on where in the province you are — Lower Mainland addresses are usually quicker than the Interior, the Kootenays or Vancouver Island.
You'll receive tracking by email as soon as your order ships.
Packaging
Wine is glass, and glass travels badly unless you plan for it. Every order ships in moulded protective packaging designed for bottles. If something arrives broken anyway, that's on us — see below.
If your order arrives damaged
Contact us at hello@epikdrinks.com within 7 days of delivery with your order number and a photo of the damage. We'll replace the affected bottles or refund them, whichever you prefer. You won't need to return the broken bottles.
Returns
Because our products are food items, we can't accept returns of opened bottles for reasons of safety and quality.
Unopened bottles may be returned within 14 days of delivery, provided they're in original, undamaged condition. Contact us first for return instructions. Return shipping is the customer's responsibility unless the return is due to our error. Refunds are issued to the original payment method within 5–10 business days of us receiving the return.
If you simply didn't enjoy it, tell us anyway. We're early, we're listening, and we'd rather hear it than not.
Incorrect or incomplete addresses
Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll reship it once you've confirmed the correct details, though we'll need to charge shipping again.
Questions
hello@epikdrinks.com